Return and Refund Policy

Last updated: October 2026

This policy explains how returns and refunds work for products supplied by VKLD LTD, registered in England and Wales, company number 15250176, registered office 37 Kenilworth Gardens, Hayes, England, UB4 0AY. It applies to orders placed after accepting a written quote from us.

Your right to cancel (consumers)

If you are buying as a consumer, you can cancel your order within 14 days of receiving the goods without giving a reason, under the Consumer Contracts Regulations 2013. To cancel, email us at info@vkld.co.uk with your name, order details and the items you are returning.

You must then return the goods within 14 days of telling us you wish to cancel.

Condition of returned items

• Items should be unused, complete and in their original packaging where possible.
• Cleaning products and other sealed goods can only be returned if the seal is unbroken, as opened products are unsuitable for return for health and hygiene reasons.
• We may reduce a refund if an item has been handled more than was needed to check it.

Return postage

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it. We recommend using a tracked service, as items remain your responsibility until they reach us.

Faulty, damaged or incorrect items

Please check your delivery on arrival. If anything is faulty, damaged in transit or not what you ordered, email us within 48 hours of delivery with your order details and photos where possible. We will arrange a replacement or a full refund, including any reasonable return costs. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Refunds

Once we receive and inspect the returned goods, we will confirm your refund by email. Refunds are made to the original payment method within 14 days of us receiving the goods back. If you cancel a whole order, the standard delivery charge you paid is also refunded.

Business and trade customers

The 14-day cancellation right does not apply to purchases made in the course of a business. Returns of non-faulty goods on trade or bulk orders are at our discretion and may be subject to a restocking charge, which we will confirm before you send anything back. Faulty or incorrect goods are always replaced or refunded.

Exceptions

We cannot accept returns of opened cleaning products, personalised or special-order items sourced specifically for you, or items damaged through misuse or not following the manufacturer’s instructions.

Contact

For any return or refund question, email info@vkld.co.uk.